Solutions

SOLUTIONS

Our customer service solutions are tailored to your needs, regardless of what channel your customers prefer.

SOLUTIONS

Phone, Email, Chat & Video-Based Support

In today's world, a call center alone is not enough for customers. They want a fast and reliable support avenue available at all times. From waiting in line at the grocery store and submitting an online chat, to calling in on a drive home from work, to searching for a how-to video online. The premise is simple: your customers need various avenues for support. Whatever the need, Centurean is dedicated to supporting your customers.

Centurean provides phone, email, chat and video-based support for your clients. We know that your business depends on your customers. They have to be able to get a hold of your customer support department when they need it. We offer round the clock service to ensure someone is always available to answer whatever question your customers may have. Twenty-four hours a day, seven days a week.

Want less support, but still need help? Not to worry. Our solutions are scalable. We will work with you to fit your need-whether that means one full-time equivalent or 10.

Social Monitoring & Support

Your company brand is everything. The ability of potential customers to locate your brand could make or break an opportunity for profit. But you are busy growing your company. You don't always have the time to dedicate to optimizing your brand.

Monitoring your social media platforms and responding as needed is a full-time job. Centurean will monitor your social media platforms to ensure brand credibility so that you don't have to worry about it.

Why is this important? Your customers will want to connect over social media. If someone contacts one of your social media platforms we will make sure it comes directly to us, and we will respond. This is critical if they tweet out of frustration. Your ability to respond quickly could recover customer satisfaction rates, or completely destroy them. When a customer engages with your company on a social media platform, it will come through our system like a ticket. One of our experts will respond directly to resolve the issue. If it is a positive engagement on social media, we will like that too.

Self Service Automation

Unlike most contact centers, we work with you to provide resources so that your customers don't even need to call your customer service line. Many of today's consumers want to figure it out for themselves. We will provide web and video how-to guides so that they can do just that. The option to take matters into their own hands is a sigh of relief for many.

Centurean will provide access to online guides for FAQ lists generated by other customer inquiries. We will work to make sure the questions are the most updated, relevant issues that customers are facing. Online guides can include written and video guides. Of course if they still can't solve the problem, they can dial "your company's" customer service line and we will walk them through it. Different customers have different needs. Allow us to work with you to provide the services you need.

This is also how we can ensure business optimization. The less calls, the less money you spend. We will have our award-winning operations department collaborate with you to see how we can best optimize your spending. You will be happy. Your customers will be happy. And everyone wins.

Process Development & Support Automation

Centurean values your customer's time as much as you do. We will create systems and processes to improve our database of information regarding your product. Our systems will routinely analyze the data we collect. That data we collect will then be used to provide better, faster support through our various means to ensure optimization.

We are experts in customer support with over 15 years of call center experience. You are the expert on your product. Centurean will assign one (or more) of our project managers to work with you to become experts on your product. Then we will use that expertise to create excellent support systems for your clients.

The Centurean team consists of the best and brightest. Our data analysts offer robust reporting as often as you want to see it. That way you can monitor things like customer satisfaction rate, and call center service level. Whatever you want reported we will work to make sure you are seeing it.

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